Open the 
Res. Availability (Service) window.
Specifies a summary of resource capacities.
In this window, you can select a resource (for example, a technician) and allocate the resource to a service item on a particular date and for a particular amount of time.
In the Resource Skilled For field you select whether the resource skills should be shown for all service items in the service order, or for the selected service item only.
In the Quantity to Allocate field you enter the amount of hours that should be allocated to the selected resource.
The columns in the left side of the matrix display the following:
| Field | Description |
|---|---|
Preferred Resource | A check mark in this field indicates that the relevant resource is preferred by the customer. |
Skilled | Depending on the Resource Skilled For field, a check mark in this field indicates that the resource is sufficiently skilled to carry out the service on the service item that you are allocating or all the service items in the service order. |
Customer Zone | A check mark in this field indicates that the resource is assigned to the same service zone as the customer. |
No. and Name | The number and name of the resource. |
Remaining Columns | Each column represents a period determined by the interval that you have selected in the View by field. The amount in the column represents the total capacity of the resource for the corresponding time period. |
In the Selected Resource and Selected Day fields you can see which resource you have selected and which day.
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For more information about how to navigate in the user interface, see Work with Microsoft Dynamics NAV. For more information about how to find specific pages, see Search. |