Open the 
Return Reasons window.
Defines codes that specify the reasons for returning items. These can be items that a customer returns to you or items that you return to a vendor.
The Return Reason Code field appears in the Sales Return Order and Purchase Return Order windows.
In addition to setting up the return reasons code and its description, you can also specify a special location code where returned items are always placed. For example, you can fill in the Default Location Code field with that location code to specify that the returned items belong to the customer and should not affect the availability and value of your inventory.
Regardless of where you place a returned item, you can use the Inventory Value Zero field to manage the value of the returned items.
| Option | Description |
|---|---|
Inventory Value Zero check box is selected | Select when the returned item needs rework before it can be returned to the customer. The item can then enter into inventory to be repaired, but its value will be set to zero. When the item is later resold to the customer, the only cost that is associated with the item may be the cost of the rework or repair. This can include shipping and other costs. You can also take a defective item back into inventory but not include it in the inventory value. |
Inventory Value Zero check box is cleared | Clear this field to return the item to inventory at its original cost, such as when the item has no defects and is ready to be resold. |
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