You can assign troubleshooting guidelines to service item groups to help the technician solve problems or set up a list of questions to ask relating to items in the groups. These troubleshooting guidelines apply to the items and the service items that belong to the groups unless you have assigned troubleshooting guidelines to them directly.
To assign troubleshooting guidelines to a service item group
In the Search box, enter Service Item Groups, and then choose the related link. Select the service item group to which you want to assign troubleshooting guidelines.
On the Navigate tab, in the Service group, choose Troubleshooting Setup. The Troubleshooting Setup window opens.
On the Home tab, in the New group, choose New to enter new troubleshooting guidelines for the group.
The Type and No. fields are already filled in with the appropriate information for the group.
In the Troubleshooting No. field, select the relevant troubleshooting number, and then choose the OK button to copy it to the field.
Repeat these steps for each set of troubleshooting guidelines you want to assign.
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For more information about how to work with fields and columns, see Work with Data. For more information about how to find specific pages, see Search. |