Servicing items that belong to certain service item groups may require specific skills. If this is the case, you must assign skill codes to these service item groups.
You set up how you use skill codes in the Resource Skills Option field in the Service Mgt. Setup window.
To assign a skill code to a service item group
In the Search box, enter Service Item Groups, and then choose the related link.
Select the service item group to which you want to assign a skill code.
On the Navigate tab, in the Resource group, choose Resource, and then choose Resource Skills. The Resource Skills window opens.
The Type and No. fields will already be filled in with information for the selected service item group.
In the Skill Code field, select the relevant skill code.
 Note |
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| You can only assign a skill code that differs from the existing ones for the selected service item group. |
 Tip |
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For more information about how to work with fields and columns, see Work with Data. For more information about how to find specific pages, see Search. |