You may want to assign attachments to some of your interaction templates. You can do this by copying attachments already assigned to other interaction templates.

To copy an attachment

  1. In the Search box, enter Interaction Templates, and then choose the related link.

  2. Select the interaction template you want to assign an existing attachment to.

  3. On the Navigate tab, in the Attachment group, choose Copy From.

    The Interact. Tmpl. Languages window that opens shows a list of the interaction templates that already contain an attachment.

  4. Select the interaction template that you want to copy, and choose the OK button. The Attachment field for the interaction template is now set to Yes.

Tip

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