You may decide to compensate a customer for an item that you have sold them by replacing the item. You can make a replacement with the same item or a different item. This situation could occur if you mistakenly shipped the wrong item to the customer, for example.
At this point, you have shipped the original item to the customer.
To create a replacement sales order from a sales return order
In the Search box, enter Sales Return Orders, and then choose the related link.
Create a sales return order for the customer. On the Home tab, in the New group, choose New.
Enter a line for the returned item.
On the next line, make a negative entry for the replacement item by inserting a negative amount in the Quantity field.
On the Actions tab, in the Functions group, choose Move Negative Lines.
The Move Negative Sales Lines batch job request window opens.When you run this batch job, the negative line for the replacement item is deleted from the sales return order and inserted itto a new Sales Order window.
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For more information about how to work with fields and columns, see Work with Data. For more information about how to find specific pages, see Search. |