When you ship items by posting either service orders or service invoices, the shipped items are automatically registered as service items if the following condition is met. The items must belong to a service item group with the Create Service Item check box selected. If the items have serial numbers registered in the Item Tracking Lines window, this information is copied automatically to the Serial No. field on the service item card when creating service items.
The following procedure shows how to create service items when you ship items on service orders.
To create a service item when shipping items
In the Search box, enter Service Orders, and then choose the related link.
Open the relevant service order.
On the Actions tab, in the Posting group, choose Post or Post and Print.
In the window that opens, select Ship or Ship and Invoice, and then choose the OK button.
The service items are automatically created for the items on the order, provided these belong to a service item group that you have set up to create service items. If you registered specific serial numbers in the Item Tracking Lines window, they will be assigned to these service items correspondingly.
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| If an item is a BOM and you have exploded the BOM, the exploded BOM items are processed the same as regular items. Service items are created based on the service items group condition and, optionally, the serial numbers condition. Furthermore, if a service item is created for an exploded BOM item that is made up of other BOM components, these items are created as service item components for the exploded BOM service item. If an item is a BOM and you have not exploded the BOM, a service item is created for it based on the service item group condition and, optionally, the serial numbers condition. |
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For more information about how to work with fields and columns, see Work with Data. For more information about how to find specific pages, see Search. |