When the customer brings in a service item for repair, you can assign a fault code to it. This code indicates the nature of the fault and can be used along with the resolution code for future reference on possible methods of repair.
Depending on the level of fault reporting in your company, you might also need to register fault area codes and symptom codes when you register fault codes. Steps 4 and 5 are only relevant for companies that include fault areas and symptom codes in their fault reporting.
To register fault codes
In the Search box, enter Service Tasks, and then choose the related link.
Select the service task that includes the relevant service item.
On the Navigate tab, in the Service Tasks group, choose Item Worksheet.
In the Fault Area Code field, select the relevant fault area code.
In the Symptom Code field, select the relevant symptom code.
In the Fault Code field, select the relevant fault code. If an appropriate fault code is not available, you can set up a new fault code.
Alternatively, you can register both fault and resolution codes using fault/resolution codes relationships.
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For more information about how to work with fields and columns, see Work with Data. For more information about how to find specific pages, see Search. |