You can use the Resolution Service Comment Sheet window to register comments on the method or procedure applied to service items in service orders and service quotes.

The following procedure uses a service order as an example, but the same procedure can apply to service quotes.

To register resolution comments

  1. In the Search box, enter Service Orders, and then choose the related link.

  2. Open the relevant service order.

  3. Select the line you want to register resolution comments for. Choose ActionsAction Menu icon, choose Line, choose Comments, and then choose Resolutions. The Resolution Service Comment Sheet window opens.

  4. In the Date field, enter a date.

  5. In the Comment field, enter a comment. You can enter a maximum of 80 characters. If you need to enter additional text, go to the next line. You can fill in as many lines as necessary.

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