After repairing a service item, you can register both the fault code and the resolution code for the item by selecting a combination from the existing fault/resolution codes relationships.
To register fault/resolution codes
In the Search box, enter Service Tasks, and then choose the related link.
Select the line that includes the relevant service item. On the Navigate tab, in the Service Tasks group, choose Item Worksheet.
In the Service Item Worksheet window, on the Navigate tab, in the Worksheet group, choose Fault/Resol. Codes Relationships. The Fault/Resolution Codes Relationships window opens.
Filters are set on the relationships that are shown in the window by copying the service item group and the fault codes from the Service Item Worksheet window.
Fill out the line. Select the correct combination of fault and resolution codes, and then choose the OK button to copy it to the service item. If an appropriate combination cannot be found, you can create a new combination in the window.
The selected fault and resolution codes now appear in the corresponding fields in the Service Item Worksheet window. You can also register the codes directly in this window.
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For more information about how to work with fields and columns, see Work with Data. For more information about how to find specific pages, see Search. |